Customer Service & Equipment Support Specialist

U-Haul; New Bedford (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans,

Paid holidays, vacation, and sick days

Life insurance

MetLife auto and home insurance

401(k) Savings Plan

ESOP

Earth/Wellness programs

Job summary

U-Haul in New Bedford, MA is seeking a Customer Service Representative to be the friendly face helping customers with rentals, equipment inspection, and dispatch using modern tech. The role emphasizes safety, accuracy, and a positive attitude in a fast-paced environment.

Candidates should have a high school diploma or equivalent and a valid driver's license, with the ability to work on-site. This position includes on-the-job training, eligibility for bonuses, and benefits as described in the

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul in New Bedford, MA is seeking a Customer Service Representative to be the friendly face helping customers with rentals, equipment inspection, and dispatch using modern tech. The role emphasizes safety, accuracy, and a positive attitude in a fast-paced environment.

Candidates should have a high school diploma or equivalent and a valid driver's license, with the ability to work on-site. This position includes on-the-job training, eligibility for bonuses, and benefits as described in the