Customer Service & Equipment Support Specialist

U-Haul; Greensboro (NC); Hybrid; USD 19,000 - 25,000; Full time

Job summary

U-Haul is seeking a Customer Service Representative in Greensboro to be the face of our service team, assisting customers with rentals and equipment needs. The role includes inspecting and maintaining equipment, educating customers, and processing invoices at a busy retail location.

The position requires a valid driver’s license and a high school diploma or equivalent, with opportunities for on‑the‑job training and certifications. It is an on-site role offering benefits and employee development.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Greensboro to be the face of our service team, assisting customers with rentals and equipment needs. The role includes inspecting and maintaining equipment, educating customers, and processing invoices at a busy retail location.

The position requires a valid driver’s license and a high school diploma or equivalent, with opportunities for on‑the‑job training and certifications. It is an on-site role offering benefits and employee development.