Customer Service & Equipment Support Specialist

Uhaul; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance & prescription plans

401(k) Savings Plan

ESOP

Gym reimbursement

Paid holidays

Life insurance

Job summary

U-Haul is seeking a Customer Service Representative to be the face of its service, helping customers with rentals, inspecting equipment, and using U-Scan for inventory management. You’ll join a supportive team and benefit from on-the-job education through U-Haul University.

Responsibilities include assisting customers, loading and unloading equipment, and learning certification programs for propane and forklift operations. Benefits and hiring bonuses are offered where eligible.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is seeking a Customer Service Representative to be the face of its service, helping customers with rentals, inspecting equipment, and using U-Scan for inventory management. You’ll join a supportive team and benefit from on-the-job education through U-Haul University.

Responsibilities include assisting customers, loading and unloading equipment, and learning certification programs for propane and forklift operations. Benefits and hiring bonuses are offered where eligible.