Customer Service & Equipment Support Specialist

Talentify; Durham (NC); On-site; USD 42,981,000 - 57,859,000; Full time

Benefits offered by this job

Hiring bonus

Cash bonus

Opportunities for advancement

Health insurance

Paid holidays

Job summary

U-Haul is hiring a Customer Service Representative in Durham, NC. You will assist customers with products and services, manage rentals using U-Scan, and help move and hook up trucks and trailers. The role includes evaluating equipment and answering questions to ensure a smooth customer journey.

Expect opportunities for on-the-job education, training for hitches, propane, and forklift operations, plus benefits and potential bonuses as part of the role.

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license and ability to maintain a good driving record.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is hiring a Customer Service Representative in Durham, NC. You will assist customers with products and services, manage rentals using U-Scan, and help move and hook up trucks and trailers. The role includes evaluating equipment and answering questions to ensure a smooth customer journey.

Expect opportunities for on-the-job education, training for hitches, propane, and forklift operations, plus benefits and potential bonuses as part of the role.