Equipment Rentals & Customer Service Specialist

U-Haul; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Mindset App Reimbursement

Gym Reimbursement Program

Health insurance

Paid holidays

Job summary

U-Haul is seeking a friendly Customer Service Representative to join our Raleigh team and be the face of the company’s outstanding service. You will help customers with rentals, equipment maintenance, and product guidance on-site, using U-Scan tech to manage inventories and deliveries.

We offer on-the-job education, additional certifications, and bonuses. A supportive environment emphasizes safety, teamwork, and growth within the U-Haul family.

Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is seeking a friendly Customer Service Representative to join our Raleigh team and be the face of the company’s outstanding service. You will help customers with rentals, equipment maintenance, and product guidance on-site, using U-Scan tech to manage inventories and deliveries.

We offer on-the-job education, additional certifications, and bonuses. A supportive environment emphasizes safety, teamwork, and growth within the U-Haul family.