Equipment & Rentals Customer Experience Specialist

U-Haul; Concord (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Career stability

Health insurance & Prescription plans

401(k) Savings Plan

Employee Stock Ownership Plan

Job summary

U-Haul in Concord, NC is seeking a Customer Service Representative to be the face of our service, helping customers with rentals, products, and services. You will use U-Scan tech to dispatch and return equipment, assist with moving and hooking up trucks, and inspect vehicles for safety and readiness.

The role offers on-the-job education, a chance to advance, and benefits including hiring bonuses and performance incentives to support your career at U-Haul.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul in Concord, NC is seeking a Customer Service Representative to be the face of our service, helping customers with rentals, products, and services. You will use U-Scan tech to dispatch and return equipment, assist with moving and hooking up trucks, and inspect vehicles for safety and readiness.

The role offers on-the-job education, a chance to advance, and benefits including hiring bonuses and performance incentives to support your career at U-Haul.