Customer Service & Equipment Specialist — U-Scan & Forklift

Jobtailor; Fort Wayne (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

U-Haul in Fort Wayne seeks a Customer Service/Mobile Equipment Associate to assist customers with U-Haul products and services. You will manage rentals using U-Scan, move and hook up trucks and trailers, and maintain equipment by inspecting fluids and performing safety checks.

The role emphasizes strong customer service, hands-on equipment handling, and safety protocols, with ongoing training through U-Haul University. A valid license and ability to lift 50 lbs are required.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Applicants must be legally authorized to work in the United States and must not require employer sponsorship.
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted.
• Ability to work around moving parts or machines, fumes, or irritant chemicals and use protective clothing or gear when required.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept returned rental equipment.
• Install hitches and trailer wiring.
• Fill propane.
• Drive a forklift.
• Participate in ongoing U-Haul education through U-Haul University.
• Perform other duties as assigned.

Skills

Customer Service

Equipment Handling

Smartphone Technology Usage

Valid Driver's License

Forklift Operation

Education

High School Diploma or Equivalent

Tools

U-Scan Technology

Forklift

Job description

U-Haul in Fort Wayne seeks a Customer Service/Mobile Equipment Associate to assist customers with U-Haul products and services. You will manage rentals using U-Scan, move and hook up trucks and trailers, and maintain equipment by inspecting fluids and performing safety checks.

The role emphasizes strong customer service, hands-on equipment handling, and safety protocols, with ongoing training through U-Haul University. A valid license and ability to lift 50 lbs are required.