Customer Service & Equipment Specialist — Paid Training

U-Haul; Middletown (CT); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

MetLife auto and home insurance

Discounts on electronics

Job summary

U‑Haul is seeking a Customer Service Representative in Middletown, CT to be the friendly face helping customers with rentals and equipment services. You will inspect, dispatch, and return equipment using U‑Scan tech, while supporting customers on-site and ensuring a smooth journey for all clients.

We offer on‑the‑job education, paid interviews, and bonus incentives. This role requires a valid license, weekend availability, and standard safety training, with opportunities for advancement within

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Education

High school diploma or equivalent

Job description

U‑Haul is seeking a Customer Service Representative in Middletown, CT to be the friendly face helping customers with rentals and equipment services. You will inspect, dispatch, and return equipment using U‑Scan tech, while supporting customers on-site and ensuring a smooth journey for all clients.

We offer on‑the‑job education, paid interviews, and bonus incentives. This role requires a valid license, weekend availability, and standard safety training, with opportunities for advancement within