Customer Service & Equipment Specialist

U-Haul; Waterford Charter Township (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym Reimbursement Program

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our service team, helping customers with U-Haul products, services, and rentals. You will work with a supportive team, learn smartphone-based U-Scan tech, and assist customers both inside and outside centers.

The role requires a valid driver's license and a high school diploma or equivalent, with on-the-job education and opportunities for advancement as you gain experience.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of our service team, helping customers with U-Haul products, services, and rentals. You will work with a supportive team, learn smartphone-based U-Scan tech, and assist customers both inside and outside centers.

The role requires a valid driver's license and a high school diploma or equivalent, with on-the-job education and opportunities for advancement as you gain experience.