Customer Service & Equipment Specialist

U-Haul; Little Rock (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Paid holidays

ESOP

Gym Reimbursement Program

Life insurance

Discounts on Apple products

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

Job summary

U-Haul is seeking a Customer Service Representative to be the friendly face in our stores, helping customers with rentals, equipment inspection, and related services. You will work with a team to ensure exceptional service across journeys, using U-Scan tech to dispatch and return equipment.

The role includes hands-on tasks like moving trucks, inspecting gear, and learning through U-Haul University; benefits include interview bonuses and a path to growth within the company.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Job description

U-Haul is seeking a Customer Service Representative to be the friendly face in our stores, helping customers with rentals, equipment inspection, and related services. You will work with a team to ensure exceptional service across journeys, using U-Scan tech to dispatch and return equipment.

The role includes hands-on tasks like moving trucks, inspecting gear, and learning through U-Haul University; benefits include interview bonuses and a path to growth within the company.