Customer Service & Equipment Specialist

Uhaul; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Prescription plans

Paid holidays

Life insurance

401(k) Savings Plan

ESOP

Job summary

U-Haul is seeking a Customer Service Representative in Durham, NC, to serve as the face of the company’s exceptional service. You will assist customers with products and services, manage rentals with U-Scan, and help maintain equipment on the lot.

The role offers on-the-job education, opportunity for advancement, and a range of benefits. You’ll be part of a supportive team focused on helping customers on their journeys.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Durham, NC, to serve as the face of the company’s exceptional service. You will assist customers with products and services, manage rentals with U-Scan, and help maintain equipment on the lot.

The role offers on-the-job education, opportunity for advancement, and a range of benefits. You’ll be part of a supportive team focused on helping customers on their journeys.