Customer Service & Equipment Dispatch Specialist

Uhaul; Johnson City (TN); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

Paid holidays

Life insurance

401(k) Savings Plan

ESOP

Job summary

U-Haul is seeking a Customer Service Representative in Johnson City, TN. You will be the face of our service, helping customers with rentals, equipment inspections, and product knowledge while using U-Scan tech to manage inventory.

Responsibilities include driving forklifts (certification provided), installing hitches, and supporting ongoing U-Haul education. This role emphasizes safety, customer care, and hands-on learning in a fast-paced environment.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Johnson City, TN. You will be the face of our service, helping customers with rentals, equipment inspections, and product knowledge while using U-Scan tech to manage inventory.

Responsibilities include driving forklifts (certification provided), installing hitches, and supporting ongoing U-Haul education. This role emphasizes safety, customer care, and hands-on learning in a fast-paced environment.