Customer Service Engineer (MR/CT/PET-CT/X-ray)

United Imaging - North America; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Engineer, where you'll provide exceptional support for advanced medical imaging systems. This fully remote position offers the chance to work closely with cutting-edge technology and a talented team dedicated to improving patient care. You'll be responsible for on-site service support, installation of diagnostic equipment, and ensuring customer satisfaction through effective communication and technical expertise. With extensive travel opportunities and a commitment to diversity, equity, and inclusion, this role promises a fulfilling career path in a dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Sick Leave

Paid Holidays

Employee Assistance Program

Short- & Long-term Disability Insurance

Company Paid Life Insurance

Qualifications

• Associate degree in a technical field or equivalent experience preferred.
• Familiarity with diagnostic imaging equipment and strong troubleshooting skills are essential.

Responsibilities

• Provide top-level service support and maintain customer satisfaction.
• Install diagnostic imaging equipment and manage troubleshooting effectively.

Skills

Customer Communication Skills

Troubleshooting Ability

Technical Assistance

Team Collaboration

IT Skills

Education

Associate Degree in Technical Field

Tools

Windows

Microsoft Office Suite

Diagnostic Imaging Equipment

Job description

All Jobs > Customer Service Engineer (MR/CT/PET-CT/X-ray)

Fully Remote • Phoenix, AZ

Description

Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (11) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location, and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).

Duties & Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry.
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out troubleshooting, maintenance, and updates on designated products.
• Embrace new technology while leveraging core strengths in customer service and service support.
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market.
• Continually build competence in providing technical assistance and support to our customers.
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction.
• Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region.
• Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate.

This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.

Education

• Associate degree in technical field and/or equivalent experience preferred.

Experience

• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred.
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems.
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity.

Required Skills or Attributes

• Strong customer communication skills with ability to effectively communicate both verbally and in writing.
• Demonstrated ability to contribute to a team environment focused on customer success.
• Superb customer-facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others.
• Valid driver's license and good driving record required.
• Willingness to travel extensively (at least 75%) as needed for customer support and training.

Diversity, Equity, and Inclusion

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Note: Relocation is not available for this role.