Customer Service Engineer (MR/CT/PET-CT/X-ray)

United Imaging - North America; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Engineer, where you will provide exceptional on-site support for advanced medical imaging equipment. In this remote role, you will collaborate with a dedicated team to ensure customer satisfaction and play a key role in product launches. With a focus on innovation and quality, this position offers the chance to enhance your skills while making a meaningful impact on patient care. Embrace the opportunity to travel extensively and develop your career in a dynamic environment that values diversity, equity, and inclusion.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Sick Leave

Paid Holidays

Employee Assistance Program

Short- & Long-term Disability Insurance

Company Paid Basic Life Insurance

Qualifications

• Associate degree in a technical field preferred with relevant experience.
• Strong troubleshooting ability with hardware and software systems.

Responsibilities

• Provide on-site service support for medical imaging equipment.
• Collaborate with Customer Care Center for troubleshooting and maintenance.
• Install diagnostic imaging equipment in designated regions.

Skills

Customer Communication Skills

Troubleshooting Skills

Technical Assistance

Team Collaboration

Driving Skills

Education

Associate Degree in Technical Field

Tools

Windows

Microsoft Office Suite

Diagnostic Imaging Equipment

Job description

All Jobs > Customer Service Engineer (MR/CT/PET-CT/X-ray)

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization. Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (11) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es)).
Duties & Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out troubleshooting, maintenance, and updates on designated products
• Embrace new technology while leveraging core strengths in customer service and service support
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
• Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
• Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate.

This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.

Education

• Associate degree in technical field and/or equivalent experience preferred

Experience

• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;

Required Skills or Attributes

• Strong customer communication skills with ability to effectively communicate both verbally and in writing
• Demonstrated ability to contribute to a team environment focused on customer success
• Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others;
• Valid driver's license and good driving record required;
• Willingness to travel extensively (at least 75%) as needed for customer support and training.

Diversity, Equity, and Inclusion

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Note: Relocation is not available for this role.