CT/MRI/PET-CT Field Service Engineer

ZipRecruiter; Lake Oswego (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a CT/MRI/PET-CT Field Service Engineer to provide technical support and maintenance for medical imaging equipment. Candidates must possess extensive experience with Siemens MRI or CT systems, and strong problem-solving skills are essential. This role involves on-site installations, maintenance tasks, and customer relationship management. Willingness to travel and a valid U.S. driver's license are required.

Qualifications

• 5+ years experience with Siemens MRI or CT required.
• Willingness to be on call, including weekends and holidays.
• Valid U.S. driver's license needed.

Responsibilities

• Provide on-demand phone and on-site support.
• Plan, schedule, and execute planned maintenance activities.
• Perform on-site system installations and de-installations.

Skills

Troubleshooting

Technical support

Communication

Problem-solving

Customer relations

Education

High School Diploma

Associate Degree in Electrical Engineering

Job description

Job Description

Position Summary:

CT/MRI/PET-CT Field Service Engineers will travel to execute all required service requests, including repairs, planned maintenance, equipment de-installations, and installations. Must have the ability to troubleshoot and resolve technical issues accurately using laptops and other equipment. Familiarity with CT/MRI/PET-CT medical equipment is required, along with OEM or third-party training/experience. Must have Siemens MRI or CT Experience.

Location: Portland, OR

Essential Duties:

• Provide on-demand phone and on-site support.
• Plan, schedule, and execute planned maintenance activities.
• Submit required paperwork promptly to accounting/operations.
• Build positive customer relationships, including non-service visits and meetings.
• Return and document unused materials to MXR Imaging facilities.
• Collaborate with sales and operations on customer-specific issues.
• Clarify customer requirements and technical issues with customers and sales team.
• Perform on-site system installations and de-installations professionally and safely.
• Assist in site planning and sales consultations as needed.
• Maintain inventory through proper handling, inspection, and warehousing.
• Support quality management system and company policies.
• Note: Duties may be modified as needed by management.

Education/Experience:

Required:

• High School Diploma
• Extensive experience servicing Medical Imaging equipment.
• 5+ years experience with Siemens MRI or CT.
• Willingness to be on call, including weekends and holidays.
• Valid U.S. driver's license.

Preferred:

• Associate Degree in Electrical Engineering or military electronics training, or equivalent certified electrical experience.

Travel:

• Willing to travel within the United States.

Competencies:

• Excellent communication skills.
• Strong interpersonal skills and data communication experience.
• Analytic, organizational, and problem-solving skills.
• Integrity, credibility, and commitment.
• Proactive, team-oriented, positive attitude.

• Customer satisfaction focus:
• Prompt support response.
• Accurate reporting and meeting deadlines.
• First-call problem resolution.
• Maintaining excellent customer relations.

Physical Demands:

• Regular use of hands, standing, walking, sitting, reaching, talking, and hearing.
• Occasional climbing, balancing, stooping, kneeling, crouching, and lifting up to 25 lbs.
• Specific vision abilities required.

Training Requirements:

• ESD, Cold Stress, HIPAA, Heat Stress, and departmental procedures training.
• Quality, safety, and software training as applicable.