Customer Service Engineer I

Prosource; Huntington (WV); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading business technology solutions provider seeks an entry-level service technician in West Virginia. This role involves managing service calls and customer support, with opportunities for training and development in technical skills. Ideal candidates will have strong communication and problem-solving abilities, alongside a high school diploma or equivalent experience in technical repairs.

Qualifications

• 0-2 years of technical/repair experience with business equipment.
• Valid driver’s license and ability to operate a motor vehicle.
• No certifications required initially; certifications will be pursued after employment.

Responsibilities

• Schedule service calls and adhere to contractual commitments.
• Assist in break-fix situations and networking installations.
• Develop territory and inventory management skills.

Skills

Communication

Problem-solving

Teamwork

Customer relations

Organization

Education

High school diploma or equivalent

Technical school graduate or equivalent experience

Job description

Prosource, the region’s leading business technology solutions provider, has been awarded a Top Workplaces 2025 honor by The Enquirer. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The anonymous survey measures 15 drivers of engaged cultures critical to organizational success, including alignment, execution, and connection.

Major Goals And Responsibilities

Represent the company professionally as responsive, reliable, and customer-oriented by providing proficient, cost-effective, and timely service of office equipment. This includes managing calls/units per day, utilization, and addressing customer needs during installation and routine service calls.

Requirements

Essential Activities and Responsibilities:

• Schedule service calls promptly, adhering to contractual commitments.
• Assist in break-fix situations and perform networking installations as needed to meet customer commitments.
• Develop territory and inventory management skills for cost-effective service.
• Follow proper call-closing procedures.
• Maintain proper territory management and accurate inventory, tools, and supplies.
• Build effective relationships with customers and colleagues.
• Provide sales support by advising sales on account issues and service leads.

Developmental (15%)

• Self-schedule training courses to stay knowledgeable about company products, including vendor CBT courses and classroom training.
• Show measurable progress in technical skills, troubleshooting, and productivity.

Administrative (10%)

• Complete customer care tickets, mileage reports, inventory sheets, installation forms, and online requests accurately and timely.
• Maintain an organized electronic library of service manuals and related literature.

Behavioral Traits, Attitudes, and Skills

• Assertiveness, communication, decision-making, initiative, organization, problem-solving, teamwork, customer relations, professionalism, reliability, compliance, and understanding of digital technology.
• All tasks must be performed ethically, legally, and professionally.

Prerequisites

• High school diploma or equivalent.
• Technical school graduate or equivalent experience.
• 0-2 years of technical/repair experience with business equipment.
• Valid driver’s license and ability to operate a motor vehicle.
• No certifications required initially; certifications will be pursued after employment.

Physical Requirements

• Lift up to 50 lbs, sit, stand, or stoop for extended periods.
• Full-time work availability.

Primary Contacts

• Customers, logistics team, service managers, technicians, parts department, customer service, and VP of Technical Service.

Challenging Aspects of the Job

• Work closely with vendors to ensure customer satisfaction with minimal downtime.
• Understand all models serviced thoroughly.
• Handle frequent interruptions and immediate demands.
• Balance multiple tasks simultaneously.

Compensation

• Base salary plus performance-based bonus; overtime may be required.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and IT Consulting

This job posting is active. No indication of expiration is present.