Environmental Project Engineer I

Johnson, Mirmiran, and Thompson Inc.; Albuquerque (NM); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Remote Service Technician to enhance the lives of individuals with disabilities through effective troubleshooting and equipment repair. This role involves collaborating with manufacturers and field service technicians to diagnose and resolve issues with mobility equipment. You will also provide exceptional customer service, ensuring clients receive the support they need. Join a company committed to inclusivity and excellence, where your contributions will directly impact the quality of life for many. If you have a passion for helping others and possess the necessary technical skills, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Short-term Disability

Long-term Disability

Qualifications

• 5+ years as a mobility equipment service technician required.
• Strong communication skills for technical information delivery.

Responsibilities

• Assist customers with equipment troubleshooting and repair diagnostics.
• Collaborate with manufacturers for warranty replacement parts.

Skills

Customer Service

Technical Communication

Multitasking

Problem Solving

Mobility Equipment Knowledge

Education

High School Diploma/GED

Tools

Order Management Systems

Job description

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE:

A Remote Service Technician is responsible for assessing and troubleshooting power mobility and home access equipment to diagnose the problem and create a solution path to fix. Solutions typically include collaboration and partnership with parts experts, manufacturers, and field service technicians to fix the equipment.

KEY RESPONSIBILITIES:

1. Answer phone calls from customers and assist them with equipment troubleshooting and repair diagnostics.
2. Work with manufacturers to order warranty replacement parts for customers.
3. Create work orders to engage field service technicians (contractors) when in-home service repairs are required.
4. Collaborate closely with other team members to provide exceptional level of service to customers.
5. Train and educate customers and caregivers in the proper use, maintenance and safety of equipment as needed.
6. Maintain and expand product, company policy and process knowledge actively participating in organized and self-driven training.
7. Participate in the recruitment, assessment, and work order level management of field service technicians.
8. Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
9. Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
10. Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
11. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

1. High School Diploma/GED.
2. Minimum five (5) years of experience as a mobility equipment service technician.
3. Experience in delivering client-focused, need based solutions and services.
4. Ability to clearly communicate technical information, verbal and written, with customers, MFG and internal stakeholders.
5. Ability to multitask while providing exceptional support and responsiveness to customers.
6. Experience with order and information management and systems.
7. Dedicated, quiet, home workspace with strong internet connection.

PHYSICAL REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to meet essential functions of the position with reasonable accommodations as necessary.
2. Prolonged periods of working at a desk and/or on a computer.
3. Ability to work overtime as needed.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.