Customer Service Engineer

Voltguardutilities; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Customer Service Engineer to enhance their technical support team. This role is pivotal in delivering exceptional service through field support, onsite training, and preventive maintenance. The ideal candidate will thrive in a dynamic environment, collaborating with engineering teams and customers alike, ensuring that all technical needs are met with expertise. With a commitment to renewable energy solutions, this opportunity promises professional growth and the chance to make a significant impact in the industry. If you're passionate about engineering and customer service, this role is a perfect fit for you.

Benefits

Competitive Salary

Travel Allowances

Comprehensive Benefits Plan

Professional Development Opportunities

Work-Life Balance

Employee Recognition Programs

Qualifications

• Bachelor's in Electrical or Mechanical Engineering or equivalent experience.
• 2+ years in field service engineering preferred.

Responsibilities

• Provide technical support and training to customers on equipment.
• Perform preventive maintenance and troubleshoot technical issues.

Skills

Field Service Engineering

Technical Support

Problem-Solving

Electrical Systems Knowledge

Renewable Energy Products

Communication Skills

Diagnostic Tools Proficiency

CRM Systems

Education

Bachelor's degree in Electrical Engineering

Associates degree in electronics

Tools

Maintenance Software

Diagnostic Tools

Job description

Position Overview:

The Customer Service Engineer will play a critical role in supporting our customers through field service, onsite technical training, and preventive maintenance. This position requires regular travel within a designated territory and throughout other parts of the United States. The ideal candidate is a hands-on engineer who can work independently and collaboratively while providing expert technical support to both customers and internal teams.

About Voltguard Utilities Limited:

Voltguard Utilities Limited is a leader in delivering advanced renewable energy and electrical power solutions for both residential and commercial sectors. We are dedicated to providing top-quality products and services while ensuring that our clients experience unmatched technical support and customer service. We are seeking a highly skilled and adaptable Customer Service Engineer to join our team, bringing technical expertise and a passion for customer service to the forefront.

Key Responsibilities:

1. Field Service & Travel: Travel regularly to customer and vendor locations within the designated territory and across other parts of the United States to provide technical service and support.
2. Technical Training: Provide onsite training to customers on the operation, repair, and maintenance of Voltguard Utilities products, ensuring they are confident in using and maintaining the equipment.
3. Collaboration with Engineering Teams: Work closely with engineering teams, technicians, and stakeholders at customer or vendor sites to troubleshoot issues and implement solutions.
4. Preventive Maintenance: Perform scheduled preventive maintenance services at customer sites to maximize equipment uptime, aligning maintenance schedules with customer production needs and equipment specifications.
5. Customer Support: Provide timely, effective responses to internal and external customer inquiries, including troubleshooting, maintenance advice, and technical assistance.
6. Sales Support: Collaborate effectively with sales teams and internal departments to understand customer needs, enhance service delivery, and identify opportunities for product improvement.
7. Issue Resolution: Address technical problems efficiently, providing rapid solutions and escalating complex issues to specialized teams when necessary.
8. Documentation & Reporting: Maintain detailed service records, generate service reports, and communicate insights or recurring issues to relevant departments for continuous improvement.

Key Qualifications:

1. Bachelors degree in Electrical Engineering, Mechanical Engineering, or a related technical field (or equivalent experience).
2. Proven experience in a field service engineering role, ideally in the utilities, energy, or industrial equipment sector.
3. Strong technical knowledge of electrical systems, renewable energy products, and related equipment.
4. Ability to conduct technical training and communicate complex concepts clearly to non-technical personnel.
5. Excellent problem-solving skills and the ability to work independently in remote or high-pressure environments.
6. Willingness to travel extensively, including overnight trips and occasional extended stays.
7. Proficiency in using diagnostic tools, maintenance software, and CRM systems.
8. Strong interpersonal skills with the ability to collaborate effectively across teams and departments.
9. Valid drivers license and the ability to meet travel requirements.

Why Join Us?

1. Competitive Compensation Package: Enjoy a competitive salary, travel allowances, and a comprehensive benefits plan.
2. Professional Development: We provide opportunities for continuous learning, certification, and advancement in a growing industry.
3. Work-Life Balance: We recognize the importance of work-life balance and offer flexibility when possible, considering the travel demands of the role.
4. Dynamic Work Environment: Join a team of experts who are passionate about engineering, innovation, and customer satisfaction.
5. Employee Recognition & Support: We appreciate hard work and celebrate success with performance-based rewards, recognition programs, and a supportive culture.

Education & Experience:

1. Associates degree in electronics or equivalent military experience required.
2. At least 2 years of related field service experience preferred.
3. Valid Drivers License required.

Application Process:

Interested candidates should submit their resume and a cover letter explaining their qualifications and motivation for applying to this role. We will review applications as they are received.

Voltguard Utilities Limited is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.