Customer Service Engineer

KLA Corporation; Hillsboro, Beaverton (OR, OR); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(K) matching

Employee stock purchase program (ESPP)

Tuition reimbursement

Wellness benefits

Paid time off

Paid holidays

Family care and bonding leave

Job summary

KLA Corporation is seeking a Field Service Engineer to perform on-site maintenance and repairs of semiconductor capital equipment at customer sites in Hillsboro, OR. You will diagnose issues, perform corrective actions, and participate in ongoing training to deepen product knowledge and field troubleshooting capabilities.

You will prepare field service reports, assist in quotes, and collaborate with installation engineers and cross-functional teams to minimize downtime and ensure equipment

Qualifications

• Associate degree in electronics / electro-mechanical discipline or equivalent military training.
• Able to work in a clean room environment with PPE.
• Frequently position oneself (bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) for extended periods.
• International and domestic travel is required.
• Flexibility to work a variety of shifts including overtime and on-call if needed.

Responsibilities

• Perform maintenance, troubleshooting, and on-site repairs of KLA equipment.
• Drive corrective actions and isolate issues to minimize downtime.
• Complete ongoing technical training to advance product/diagnostic knowledge.
• Prepare field service reports and share insights with support teams.
• Assist in creating quotes for equipment repairs based on parts and time.
• Represent KLA as a subject matter expert and ensure customer satisfaction.
• Coordinate with customers to minimize downtime and ensure system quality.
• Support Installation/Upgrade Engineers in startup and relocation tasks.
• Mentor and coach junior engineers and share knowledge across teams.
• Capture and reuse knowledge via available systems to improve service.

Skills

Semiconductor knowledge

MS Office

Systems proficiency

Communication skills

Analytical thinking

Interpersonal skills

Pressure tolerance

Customer relationships

Education

Associate Degree in electronics

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Job Description

1. Primarily responsible for maintenance, troubleshooting, and diagnosing with quality on-site repairs of KLA’s complex capital equipment at customer sites.
2. Drive system level corrective actions and repairs based on technical knowledge, education, and training to isolate issues, minimizing equipment downtime, interruptions, and malfunctions.
3. Successfully complete ongoing technical training on KLA products, acquiring detailed knowledge of semiconductor capital equipment, application of diagnostic techniques, and practical field troubleshooting.
4. Prepare field service reports on customer support activities and provide documentation to other supporting functions on re-occurring issues.
5. Assist and prepare quotes for customer equipment repairs based on parts needed, reason for equipment failure, time, and costs associated with repairs.
6. Represent KLA as a subject matter expert to the customer including accountability for customer satisfaction.
7. Assure operational quality of system equipment and coordinate activities with customer to minimize equipment downtime.
8. Aid Installation and Upgrade Engineers in resolving problems regarding equipment startup and relocation.
9. Provide mentorship, coaching, cross training, and technical assistance to junior engineers.
10. Contribute to capturing, re-use, collaboration, and improvement of knowledge using available systems.

Preferred Qualifications

• Basic semiconductor industry process knowledge.
• Proficiency in basic computer skills and Microsoft Office Suite.
• Proficiency in software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems, schematics, diagrams, and operation manuals.
• Strong written and verbal communications skills.
• Solid analytical, problem solving, and decision-making skills.
• Good interpersonal/communication skills in understanding customer needs.
• Ability to work under pressure and withstringent timelines to minimize customer impact and system downtime.
• Maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support, and sales team.

Minimum Qualifications

• Minimum of an Associate Degree from an accredited school in electronics / electro-mechanical discipline or equivalent military technical training
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
• International and domestic travel is required
• Flexibility to work a variety of shifts including compressed workweeks including overtime and on-call if needed

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following:

• medical
• dental
• vision
• life
• other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave

Base Pay

Total Rewards Base Pay Range: $25.15 - $42.75 Per Hour Primary Location: USA-OR-Hillsboro-Beaverton-KLA

Additional Benefits

The KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to:

• medical
• dental
• vision
• life
• other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave

Internship Benefits

Interns are eligible for some of the benefits listed.

Pay Details

Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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