Customer Service - Donor Support Technician

CSL Plasma; Temple (PA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) Savings Program

Paid Time Off

Paid observed holidays

Job summary

CSL Plasma Temple, PA is seeking a Full Time Donor Center Technician to prepare the donor area and equipment for the pheresis process at our Temple center. You will monitor donor flow, respond to alarms, and ensure accurate data entry in our donor information system.

Responsibilities include preparing machines, recording incidents with a PDA, maintaining safety, and adhering to SOPs and OSHA policies. Prior experience in healthcare and strong attention to detail are a must.

Qualifications

• High school diploma or equivalent is required.
• Minimum of three months' work experience in a medical or health provider environment.
• Must be able to perform basic math calculations.
• Ability to understand and follow oral and/or written instructions.
• Bilingual skills may be required at the organization’s discretion.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and pheresis process; responds to alarms or signals.
• Disconnects the donor when the process is complete.
• Maintains awareness of donor reactions and notifies staff as needed.
• Uses PDA to record incidents, alarms, and donor events.
• Links equipment and supplies to the appropriate donor in the system.
• Alerts supervisor of donor flow issues.
• Ensures accurate donor data in the electronic system per SOPs.
• Understands policies for hyper immune programs, if applicable.
• Maintains a clean, safe work environment and ensures supplies are available.
• Follows Health Safety & OSHA policies and promotes safety.
• Maintains confidentiality of personnel, donor and center information.
• May be cross-trained in other areas to meet business needs.
• Perform job-related duties as assigned.

Skills

Bilingual

Basic math

Education

High school diploma or equivalent

Tools

PDA

Electronic donor info system

Job description

CSL Plasma Temple , PA

NEW

Full Time

Job Description

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Main Responsibilities

• 1. Prepares the autopheresis machine for the pheresis process.
• 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• 3. Disconnects the donor when the process is complete.
• 4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• 5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• 6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• 7. Alerts Group Leader or Supervisor of donor flow issues.
• 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• 11. Maintains confidentiality of all personnel, donor and center information.
• 12. May be cross-trained in other areas to meet the needs of the business.
• 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• 14. Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

Ability to understand, remember and apply oral and/or written instructions

Ability to understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

Benefits

CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

Location/Region: Temple, Pennsylvania