Customer Service - Donor Support Technician (Open)

CSL; Lawrence (KS); On-site; USD 30,000 - 45,000; Full time

Job summary

CSL in Lawrence, Kansas is seeking a dedicated individual to ensure the smooth operation of the pheresis process. This role includes preparing donors and equipment, monitoring during procedures, and maintaining accurate records in our management system. Ideal candidates will have a high school diploma, a minimum of three months’ experience in a medical or health-related environment, and must be capable of performing basic math calculations. Benefits include various health benefits as outlined on the CSL website.

Qualifications

• Minimum of three months of work experience in a medical or health provider environment.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area, and equipment for the pheresis process.
• Monitor the donor and the pheresis process, responding to alerts.
• Ensure accurate recording of donor data in the management system.

Skills

Bilingual skills

Basic math calculations

Education

High school diploma or equivalent

Job description

Responsibilities

• Prepare the donor, donor area, and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness of any reactions the donor may have during or after the pheresis process and notify appropriate staff.
• Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts, alarms, volume variances, and donor adverse events.
• Use the PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alert the Group Leader or Supervisor of any donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper‑immune programs at the center if applicable.
• Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed. Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross‑trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job‑related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.