Customer Service - Donor Support Technician

CSL; San Antonio (TX); On-site; USD 30,000 - 45,000; Part time

Job summary

CSL is seeking a Customer Service - Donor Support Technician to assist in the pheresis process. This role involves preparing donors and equipment, monitoring donor reactions, and maintaining data accuracy. Ideal candidates will have a high school diploma and experience in a medical setting. Join CSL to make a difference!

Qualifications

• Minimum of three months’ work experience in a medical or health provider environment.
• Ability to understand and apply oral and written instructions.

Responsibilities

• Prepare the autopheresis machine and monitor the donor during the pheresis process.
• Use Personal Digital Assistant (PDA) to record incidents and ensure accurate donor data.

Skills

Basic math skills

Bilingual communication skills

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service - Donor Support Technician role at CSL

22 hours ago Be among the first 25 applicants

Join to apply for the Customer Service - Donor Support Technician role at CSL

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.
  
  

Your Skills And Experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations
  
  

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs
  
  

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Plasma!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at CSL by 2x

Get notified about new Customer Service Technician Support jobs in San Antonio, TX.

Copier Help Desk Support Technician Who Is Passionate About Getting Customers Connected

San Antonio, TX $84,000.00-$108,000.00 1 month ago

San Antonio, TX $108,000.00-$156,000.00 1 month ago

PC Technician - SECRET Security Clearance

PC Technician - SECRET Security Clearance

San Antonio, TX $45,000.00-$50,000.00 1 month ago

Experience Technical Operator - San Antonio, TX (Freelancer)

Manufacturing Support Technician Trainee 2nd Shift

San Antonio, TX $33,000.00-$76,000.00 53 minutes ago

Bulverde, TX $45,000.00-$50,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.