Customer Service - Donor Support Technician

CSL; San Antonio (TX); On-site; USD 30,000 - 50,000; Part time

Job summary

CSL Plasma is seeking a part-time Donor Support Technician in San Antonio. This key role involves preparing the donor and the equipment for the pheresis process while ensuring safety and confidentiality. Ideal candidates will have a high school diploma and experience in a healthcare environment. Join us to contribute to life-saving work in a dynamic and supportive setting.

Benefits

Paid sick leave

Option to participate in CSL’s 401(k) Savings Program

Qualifications

• Minimum of three months’ work experience in a medical or health provider environment.
• Ability to understand and follow basic instructions.
• Physical capability to perform the job duties including lifting and walking.

Responsibilities

• Prepare donor area and equipment for the pheresis process.
• Monitor the donor and the pheresis process, responding to alarms.
• Ensure confidentiality of all personnel and donor information.

Skills

Ability to perform basic math calculations

Bilingual skills

Manual dexterity

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service - Donor Support Technician role at CSL

1 year ago Be among the first 25 applicants

Join to apply for the Customer Service - Donor Support Technician role at CSL

Job Description

Job Description Summary

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Job Description

Main Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.
  
  

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

Ability to understand, remember and apply oral and/or written instructions

Ability to understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.

If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.

CSL offers the following benefits for this part-time position: Paid sick leave; and the option to participate in CSL’s 401(k) Savings Program.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at CSL by 2x

Sign in to set job alerts for “Customer Service Technician Support” roles.

Copier Help Desk Support Technician Who Is Passionate About Getting Customers Connected

PC Technician - SECRET Security Clearance

PC Technician - SECRET Security Clearance

Technical Support Analyst – San Antonio, TX

San Antonio, TX $84,000.00-$108,000.00 1 month ago

San Antonio, TX $45,000.00-$50,000.00 4 weeks ago

San Antonio, TX $108,000.00-$156,000.00 1 month ago

San Antonio, Texas Metropolitan Area $35.00-$42.00 20 hours ago

San Antonio, TX $20.00-$33.60 23 hours ago

Experience Technical Operator - San Antonio, TX (Freelancer)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.