Customer Service - Donor Support Technician

CSL; Northglenn (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

CSL is seeking a Customer Service - Donor Support Technician to prepare donors and equipment for pheresis processes. The role involves monitoring donors, ensuring safety, and maintaining accurate records. Ideal candidates should have a high school diploma and experience in a medical environment, with a focus on safety and confidentiality.

Benefits

Paid sick leave

Participation in CSL’s 401(k) Savings Program

Qualifications

• Minimum of 3 months’ work experience in a medical or health provider environment.
• Ability to follow instructions and guidelines.
• Manual dexterity required.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to alarms.
• Ensures accurate recording of donor data in the electronic system.

Skills

Basic math skills

Bilingual skills

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service - Donor Support Technician role at CSL.

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to alarms or signals during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness to any reactions from the donor during or after the process and notifies staff.
5. Uses PDA to record incidents such as alarms, volume variances, and adverse events.
6. Links equipment and soft goods used in the process to the donor via PDA.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures accurate recording of donor data in the electronic system as per SOPs.
9. Understands policies related to hyper immune programs if applicable.
10. Maintains a clean work environment and ensures supplies are available, following HSE and OSHA policies. Promotes safety.
11. Maintains confidentiality of all personnel, donor, and center information.
12. May be cross-trained in other areas to meet business needs.
13. Bilingual skills may be required.
14. Performs other duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of 3 months’ work experience, preferably in a medical or health provider environment or equivalent.
• Basic math skills required.

Working Conditions

• Ability to follow instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Stand and walk up to 100% of the time.
• Reach, bend, kneel, manual dexterity required.
• Occasionally lift up to 25 pounds.
• Fast-paced environment with interruptions.
• Exposure to chemicals, extreme temperatures, bloodborne pathogens.
• Wear PPE as required.
• Overtime and extended hours may be necessary.

The base pay is $16.25/hour - $18.35/hour, depending on qualifications and experience.

Benefits

Paid sick leave; participation in CSL’s 401(k) Savings Program; more info at https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is a leading plasma collection organization, helping people with rare diseases. Learn more about CSL Plasma.

Inclusion & Belonging

CSL values diversity and inclusion. Learn more about our initiatives.