Customer Service - Donor Support Technician

CSL Plasma; District Heights (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading plasma collection organization as a Pheresis Technician, where you will be responsible for preparing donors and ensuring a safe pheresis process. This role involves monitoring equipment, responding to alarms, and maintaining a clean workspace. Candidates should have a high school diploma and some experience in a medical environment. Bilingual skills may be required based on organizational needs.

Qualifications

• At least three months of work experience, preferably in a medical or health environment.
• Experience can be equivalent to education.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and respond to alarms during the process.
• Record incidents and ensure accurate data entry.

Skills

Basic math skills

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responding to alarms or signals during the process.
• Disconnect the donor upon completion of the process.
• Maintain alertness to any reactions from the donor during or after pheresis, and notify staff accordingly.
• Record incidents such as machine alerts, alarms, volume variances, and adverse events using the Personal Digital Assistant (PDA).
• Link equipment and soft goods used in the process to the donor via PDA.
• Alert the Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic system as per SOPs.
• Understand policies related to hyper immune programs if applicable.
• Maintain a clean and efficient work environment, ensuring supplies are available, and follow all HSE and OSHA policies, promoting safety.
• Maintain confidentiality of personnel, donor, and center information.
• Cross-train in other areas as needed.
• Bilingual skills may be required based on organizational needs.
• Perform other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• At least three (3) months of work experience, preferably in a medical or health environment, or equivalent education and experience.
• Basic math skills.

Working Conditions

• Follow oral and written instructions.
• Follow instructions and guidelines.
• See and speak with customers, observe equipment operation.
• Stand and walk up to 100% of the time.
• Reach, bend, kneel, and have manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with interruptions.
• Expose to chemicals, extreme temperatures, and blood-borne pathogens, wearing PPE as required.
• Work overtime and extended hours as needed.

Our Benefits

For more information, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is a leading plasma collection organization, helping to treat rare and serious diseases. Learn more at CSL Plasma.

We Embrace Diversity

As a global organization, CSL values diversity and inclusion. Learn more at Diversity & Inclusion.

Join us at CSL Plasma and make a difference!