Customer Service - Donor Support Technician

CSL; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company as a Customer Service - Donor Support Technician, responsible for preparing donors and monitoring the pheresis process. This role requires a high school diploma and some experience in a medical setting. You will ensure safety and efficiency while providing essential support to donors.

Qualifications

• Minimum of three months’ work experience in a medical or health provider environment.
• Ability to perform basic math calculations.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to alarms.
• Ensures accurate recording of donor data.

Skills

Basic math calculations

Bilingual skills

Education

High school diploma or equivalent

Job description

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Join to apply for the Customer Service - Donor Support Technician role at CSL

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reactions the donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
6. Links equipment and soft goods used in the pheresis process to the appropriate donor using PDA.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains a clean, efficient work environment, ensures sufficient operating supplies and forms are available, and follows all Health Safety & Environmental (HSE) and OSHA policies and procedures, promoting safety in all actions.
11. Maintains confidentiality of all personnel, donor, and center information.
12. May be cross-trained in other areas to meet business needs.
13. Bilingual skills may be required, at the discretion of the organization, to meet business needs.
14. Performs other job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Ability to perform basic math calculations.

Working Conditions

• Ability to understand, remember, and apply oral and/or written instructions.
• Ability to understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and have a high level of manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
• Required to wear Personal Protective Equipment in certain areas or tasks.
• Work overtime and extended hours as needed to support center operations.

Our Benefits

For more information, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma, helping people with rare and serious diseases live healthier lives. We are committed because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.

Do work that matters at CSL Plasma!