Customer Service - Donor Support Technician

CSL Plasma; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference in people's lives through plasma collection. In this role, you will prepare donors and equipment for the pheresis process, ensuring safety and efficiency throughout. You'll monitor the donor's experience, respond to any alarms, and maintain accurate records using a Personal Digital Assistant. If you have a passion for helping others and thrive in a fast-paced environment, this opportunity offers the chance to contribute to a vital healthcare service while working in a supportive team atmosphere. Your skills can truly make an impact!

Qualifications

• Minimum 3 months experience in a medical or health provider environment.
• Ability to perform basic math calculations and maintain confidentiality.

Responsibilities

• Prepare the autopheresis machine and monitor the donor during the process.
• Maintain a clean work environment and ensure safety protocols are followed.
• Record incidents and donor data accurately in the electronic system.

Skills

Basic Math Calculations

Bilingual Skills

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Personal Digital Assistant (PDA)

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepares the autopheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnect the donor when the process is complete.
4. Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understand the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintain confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

1. Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
2. Will perform basic math calculations.

Working Conditions

(physical & mental requirements)

1. Understand, remember and apply oral and/or written instructions.
2. Understand and follow basic instructions and guidelines.
3. Must be able to see and speak with customers and observe equipment operation.
4. Occasionally perform tasks while standing and walking up to 100% of time.
5. Reach, bend, kneel and have high level of manual dexterity.
6. Occasionally be required to lift and carry up to 25 pounds.
7. Fast paced environment with frequent interruptions.
8. Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
9. Required to work overtime and extended hours to support center operational needs.

Our Benefits

For more information on CSL Plasma benefits visit CSL Benefits.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!