Customer Service - Donor Support Technician

CSL; Little Rock (AR); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving lives through plasma collection. As a Customer Service - Donor Support Technician, you'll play a vital role in ensuring a safe and efficient pheresis process for donors. This position requires a keen attention to detail, excellent customer service skills, and the ability to work in a fast-paced environment. You'll be responsible for preparing equipment, monitoring donors, and maintaining accurate records, all while adhering to safety protocols. If you're looking to make a meaningful impact in the healthcare sector, this is the opportunity for you.

Benefits

Health Options

Life Insurance

Disability

401(k)

Paid Time Off (PTO)

Holidays

Qualifications

• Minimum of three months’ experience in a medical or health provider environment.
• Ability to perform basic math calculations and follow instructions.

Responsibilities

• Prepare the donor and equipment for the pheresis process.
• Monitor the donor and respond to alarms during the process.
• Record incidents and maintain donor data accurately.

Skills

Customer Service

Basic Math Calculations

Bilingual Skills

Education

High School Diploma or Equivalent

Tools

Personal Digital Assistant (PDA)

Job description

Join to apply for the Customer Service - Donor Support Technician role at CSL

Job Description

Job Description Summary

Responsible for preparing the donor, donor area, and equipment for the pheresis process.

Main Responsibilities

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness to any reactions the donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents such as machine alerts, alarms, volume variances, and donor adverse events.
6. Links equipment and soft goods used in the pheresis process to the appropriate donor using PDA.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures accurate recording of donor data in the electronic donor information management system as per SOPs.
9. Understands policies related to hyper immune programs at the center, if applicable.
10. Maintains a clean, efficient work environment and ensures sufficient supplies are available. Follows all HSE and OSHA policies, promoting safety.
11. Maintains confidentiality of all personnel, donor, and center information.
12. May be cross-trained in other areas to meet business needs.
13. Bilingual skills may be required to meet organizational needs.
14. Performs other job-related duties as assigned.

Education

High school diploma or equivalent required.

Experience

Minimum of three months’ work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience. Must be able to perform basic math calculations.

Working Conditions

Ability to understand and follow instructions, see and speak with customers, observe equipment operation.

Occasional standing, walking, reaching, bending, kneeling, manual dexterity, lifting up to 25 pounds.

Fast-paced environment with interruptions, exposure to chemicals, extreme temperatures, blood-borne pathogens. Use PPE as required.

Overtime and extended hours may be required.

Additional Information

All qualified applicants will receive consideration without regard to protected characteristics. We may not have immediate openings but are interested in qualified candidates for future roles.

Benefits include health options, life insurance, disability, 401(k), PTO, holidays. For more info, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is a leading plasma collection organization, committed to helping people with serious diseases. We embrace diversity and inclusion.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other