Customer Service - Donor Support Technician

CSL Plasma; Lansing (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

CSL Plasma in Lansing, MI is seeking a full-time Donor Center Technician to support pheresis procedures. Responsibilities include preparing donors, equipment, and the pheresis machine; monitoring the process and donor safety; documenting events in the PDA; and ensuring accurate donor data and a safe work environment.

This role requires a high school diploma or equivalent, and at least three months of related experience or education.

Qualifications

• High school diploma or equivalent.
• Minimum of three months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare autopheresis machine for pheresis.
• Monitor donor and pheresis process; respond to alarms or signals during the process.
• Disconnect donor when the process is complete.
• Maintain alertness to donor reactions and notify appropriate staff.
• Use PDA to record incidents, machine alerts, and donor events.
• Link equipment and supplies to donor in PDA.
• Alert supervisor of donor flow issues.
• Ensure accurate donor data in the electronic system per SOPs.
• Follow policies for hyper immune programs where applicable.
• Maintain clean, efficient work environment and ensure supplies.
• Follow HSE and OSHA policies; promote safety.
• Maintain confidentiality of personnel, donor and center information.
• May be cross-trained in other areas; bilingual skills may be required.

Education

High school diploma or equivalent

Job description

CSL Plasma Lansing , MI

NEW

Full Time

New Full Time Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Location/Region: Lansing, Michigan