Customer Service - Donor Support Technician

CSL Plasma; Duluth (MN); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a forward-thinking organization dedicated to helping individuals with rare diseases. In this vital role, you will prepare donors and equipment for the pheresis process, ensuring a safe and efficient experience. You'll monitor the process, respond to alarms, and maintain accurate records, all while promoting safety and confidentiality. This position offers the opportunity to make a meaningful impact in the lives of others while working in a fast-paced environment. If you're looking for a role where your contributions truly matter, this is the perfect opportunity for you.

Qualifications

• Minimum of three months’ experience in a medical or health provider environment.
• Ability to perform basic math calculations and maintain confidentiality.

Responsibilities

• Prepare donor and equipment for the pheresis process.
• Monitor donor and respond to alarms during the process.
• Ensure accurate recording of donor data.

Skills

Bilingual skills

Basic math calculations

Attention to detail

Education

High school diploma or equivalent

Tools

Personal Digital Assistant (PDA)

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process; responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reactions the donor may have during or after the pheresis process and notify appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center, if applicable.
• Maintain a clean, efficient work environment, and ensure sufficient operating supplies and forms are available as needed. Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
• Will perform basic math calculations.

Working Conditions

(Physical & mental requirements)

• Understand, remember, and apply oral and/or written instructions.
• Understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and have a high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Fast-paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.

Our Benefits

For more information on CSL Plasma benefits visit CSL Benefits.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!