Customer Service - Donor Support Technician

CSL Plasma; Columbia Township (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join CSL Plasma as a pheresis technician, where you'll play a vital role in preparing donors and monitoring the pheresis process. This position requires a high school diploma and experience in a medical environment. You'll work in a fast-paced setting, ensuring safety and compliance while providing essential services to donors. With a commitment to health and safety, you'll help make a difference in the lives of those with rare diseases.

Qualifications

• Minimum of three months’ work experience in a medical or health provider environment.
• Ability to perform basic math calculations.
• Bilingual skills may be required.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process.
• Ensure accurate recording of donor data.

Skills

Basic math calculations

Bilingual skills

Manual dexterity

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepare the autopheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
3. Disconnect the donor when the process is complete.
4. Maintain alertness to any reactions the donor may have during or after the pheresis process and notify appropriate staff.
5. Use Personal Digital Assistant (PDA) to record incidents during the pheresis process, such as machine alerts, alarms, volume variances, and donor adverse events.
6. Link equipment and soft goods used in the pheresis process to the appropriate donor using PDA.
7. Alert Group Leader or Supervisor of donor flow issues.
8. Ensure accurate recording of donor data in the electronic donor information management system as per Standard Operating Procedures (SOPs).
9. Understand policies and procedures related to hyper immune programs at the center, if applicable.
10. Maintain a clean, efficient work environment and ensure sufficient supplies and forms are available as needed. Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and promote safety in all actions.
11. Maintain confidentiality of all personnel, donor, and center information.
12. May be cross-trained in other areas to meet business needs.
13. Bilingual skills may be required, at the organization’s discretion, to meet business needs.
14. Perform other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Ability to perform basic math calculations.

Working Conditions (Physical & Mental Requirements)

• Understand, remember, and apply oral and written instructions.
• Follow basic instructions and guidelines.
• See and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and demonstrate high manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Be exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens; wear Personal Protective Equipment as required.
• Work overtime and extended hours to support center operations.

Our Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps ensure that people with rare and serious diseases can live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in over 35 countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.

Do work that matters at CSL Plasma!