Customer Service Representative

Chem-Dry Corporate Services; Ewa Beach (HI); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

401(k)

Health insurance

Training & development

Job summary

Ohana Chem Dry in Hawaii is seeking an Administrative Dispatcher to be the main point of contact for customers via phone, email and social platforms. You will coordinate Technicians, assist with ordering and invoice management, and support daily office operations in a fast-paced, customer-focused team.

The role offers a Monday–Friday schedule (8:00am–4:00pm) with paid training, a 90-day probation period for health plan and IRA eligibility, and opportunities to grow within a nationwide carpet

Qualifications

• Demonstrated passion for excellent customer service
• Effectively communicate with internal team members and customers
• Previous dispatch experience (preferred)
• Excellent ability to manage multiple tasks and maintain a positive attitude
• Knowledge of and desire to learn and leverage technology
• Learn and communicate Chem-Dry offerings and process
• Must have valid driver's license and clean driving record
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Maybe subject to an on-site drug test

Responsibilities

• Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
• Promote and sell the full suite of Chem-Dry services to inbound customer requests
• Provide support to Technicians, Field Technician Leaders and Management
• Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
• Suggest upgrading treatments to customers to promote revenue
• Follow-up with customer inquiries
• Complete required forms / update database
• Social media posting and customer response
• Office supply inventory management

Skills

Customer service

Communication

Dispatch experience

Multi-tasking

Technology aptitude

Process communication

Driver’s license

Compliance & safety

Drug testing readiness

Job description

Benefits

• 401(k)
• Health insurance
• Training & development

Chem-Dry’s mission is helping people live healthy lives, which starts with clean carpets and a healthy home. Our proprietary hot carbonating extraction cleaning process penetrates deep into the fibers, removing an average of 98% of common household allergens from carpets and upholstery and 89% of the airborne bacteria in your home. The Natural®, contains no soaps or detergents so it's safe and non-toxic for your family & pets. And, Chem-Dry uses 80% less water than typical steam cleaning so carpets dry in hours instead of days, making it the safer and more convenient carpet cleaning choice.

Chem-Dry's Administrative Dispatcher is the hub of the Chem-Dry location. This role is responsible for customer engagement in the form of phone, email and social media platforms, working with Field Technician Leaders to coordinate Technicians, assist with ordering and invoice management as well as daily office operations.

If you enjoy a fast paced, customer focused and team oriented environment, Join our Team!

Responsibilities

• Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
• Promote and sell the full suite of Chem-Dry services to inbound customer requests
• Provide support to Technicians, Field Technician Leaders and Management
• Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
• Suggest upgrading treatments to customers to promote revenue
• Follow-up with customer inquiries
• Complete required forms / update database
• Social media posting and customer response
• Office supply inventory management

Qualifications

• Demonstrated passion for excellent customer service
• Effectively communicate with internal team members and customers
• Previous dispatch experience (preferred)
• Excellent ability to manage multiple tasks and maintain a positive attitude
• Knowledge of and desire to learn and leverage technology
• Learn and communicate Chem-Dry offerings and process
• Must have valid driver's license and clean driving record
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Maybe subject to an on-site drug test

Compensation: $15.00 to $18.00/hour(based on performance and experience) plus 5% commission on calls received and 10% commission on sales from existing customer database bookings. Work Monday through Friday 8:00am to 4:00pm with a 30 minute lunch break and 2 15 minute breaks. Health plan and IRA retirement plan after 90 day probation period.

Compensation: $15.00 - $18.00 per hour

The Chem-Dry brand is the world’s leading carpet, tile and upholstery cleaner as ranked by Entrepreneur Magazine for 25 years in a row as the #1 in category. With more than 3,500 locations worldwide such as Ohana Chem Dry, the Chem-Dry brand is the world's leading carpet cleaner with nationwide coverage by locally-owned franchises.

Ohana Chem Dry offers exciting team member opportunities who share a sense of commitment to quality home and business care and the use of quality proprietary care products and advanced cleaning techniques. We offer flexible schedules, paid training and competitive pay.

Join our ohana team!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Chem-Dry Carpet Cleaning Corporate.