Customer Service Dispatcher CSR/Dispatcher

Quick Response Garage Door Service; Phoenix (AZ); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401k

Supportive and friendly work enviro n

Job summary

Quick Response Garage Door Service in Phoenix is seeking a Customer Service Representative/Dispatcher to coordinate service calls, schedule field technicians, and maintain clear communication with customers.

You will manage technician calendars, provide ETA updates, handle urgent requests, and keep records up to date in Service Titan, our dispatch software. A proactive, team-oriented approach is essential.

Qualifications

• Previous experience in dispatching, customer service, or scheduling preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in using dispatch software.
• Ability to work in a fast-paced environment and problem-solve on the go.
• Knowledge of garage door services, cabinet installation, and flooring is a plus but not required.
• Ability to work efficiently alone and with the team.

Responsibilities

• Answer incoming customer calls and schedule service appointments efficiently.
• Dispatch technicians to job sites based on location, skill set, and urgency.
• Maintain communication with technicians throughout the day to ensure timely service.
• Update customer records and service details in our dispatch system.
• Handle emergency service requests with a sense of urgency.
• Provide customers with estimated arrival times and service updates.
• Assist with general administrative tasks as needed.

Skills

Dispatch experience

Customer service

Scheduling

Organizational skills

Communication skills

Fast-paced environment

Teamwork

Tools

Service Titan

Job description

Job Description

Job Description:
As a Customer Service Representative/ Dispatcher, you will play a critical role in ensuring efficient scheduling and communication between customers and our field technicians. You will be responsible for coordinating service calls, managing technician/installer/sales representatives’ schedules, and delivering excellent customer service.

Key Responsibilities

• Answer incoming customer calls and schedule service appointments efficiently.
• Dispatch technicians to job sites based on location, skill set, and urgency.
• Maintain communication with technicians throughout the day to ensure timely service.
• Update customer records and service details in our dispatch system.
• Handle emergency service requests with a sense of urgency.
• Provide customers with estimated arrival times and service updates.
• Assist with general administrative tasks as needed.

Qualifications

• Previous experience in dispatching, customer service, or scheduling preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in using dispatch software.
• Ability to work in a fast-paced environment and problem-solve on the go.
• Knowledge of garage door services, cabinet installation, and flooring is a plus but not required.
• Ability to work efficiently alone and with the team.

Benefits

• Health, dental, and vision insurance options.
• Paid time off and holidays.
• 401k
• Supportive and friendly work environment.

**This position requires Saturday availability**

Company Description

Quick Response Garage Door Service is a fast-growing company dedicated to providing top-quality garage door repair, replacement, cabinet installation, and flooring services. We take pride in our prompt response times, excellent customer service, and skilled technicians. We are looking for a highly organized and motivated individual to join our team as a Garage Door Dispatcher. Service Titan is the software we use. Experience is helpful

Company Description

Quick Response Garage Door Service is a fast-growing company dedicated to providing top-quality garage door repair, replacement, cabinet installation, and flooring services. We take pride in our prompt response times, excellent customer service, and skilled technicians. We are looking for a highly organized and motivated individual to join our team as a Garage Door Dispatcher. Service Titan is the software we use. Experience is helpful