Customer Service / Dispatcher

Olympic Plumbing Technology; United States; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Paid medical insurance

Dental insurance

Life insurance

Bonus plan

Growth opportunities

Job summary

Olympic Plumbing Technology in Olympia, WA is hiring a full-time Dispatcher to handle high-volume calls, schedule service calls, and keep customers informed with punctual updates.

You will work in a fast-paced office, prioritize emergency requests, and contribute to team revenue while delivering outstanding customer service.

Qualifications

• 2+ years of dispatching experience in service industry (Pref. Plumbing).
• A valid driver’s license with a clean driving record.
• Customer service skills.

Responsibilities

• Handle incoming client calls and dispatch service calls to technicians.
• Schedule calls to provide prompt, convenient service and prioritize emergency/high-revenue jobs.
• Forecast days/weeks ahead to keep employees busy and on track.
• Inform clients of arrival times and delays, reschedule appointments when necessary.

Skills

Customer service

Tools

Service Titan

Job description

Dispatcher

Olympic Plumbing Technology of Olympia, WA is looking to hire a Full-time Dispatcher. Are you great on the phone? Do you enjoy providing exceptional customer service in a fast-paced office environment? Are you interested in starting a career with a stable and respected plumbing company? If so, keep reading!

This dispatch position earns a competitive wage of $23.00-$26.00 an hour , depending on experience. We also offer some of the best benefits around including paid vacation, paid holidays, paid medical, dental, and life insurance, a bonus plan, and room for growth and advancement.

ABOUT OLYMPIC PLUMBING TECHNOLOGY

Olympic Plumbing Technology is a family-owned, premier, and full-service provider of plumbing and drain cleaning services with the goal of providing our customers with the highest quality plumbing solutions. Our team of highly trained plumbing professionals can resolve any kind of plumbing problem, large or small. Thriving on our values of Integrity, Honesty, Respect, and Teamwork we have created a positive impact on the lives of our customers, co-workers, and our community.

We are incredibly grateful for our team full of amazing, hard-working people who share the same core values and work well together. We have the best employees with a reputation above the rest, becoming the most highly recommended home services company with sound morals and integrity to never waver from the truth while earning the confidence and trust of our true employer, the customers. We strive to maintain a balance between our home lives and our work because we genuinely care about the well-being of others including our team.

A DAY IN THE LIFE OF A DISPATCHER

As a Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency, while focusing on maximizing revenue without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to plumbing technicians.

You schedule calls in order to provide prompt, convenient service, as well as prioritize emergency calls and high revenue-generating opportunities, and track time and efficiency for our plumbing technicians. You forecast days and weeks ahead to keep all employees working and on track.
Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

DISPATCHER QUALIFICATIONS

• 2+ years of relevant dispatching experience in service industry (Preferably Plumbing)
• A valid driver's license with a clean driving record
• Customer service skills

Familiarity with the plumbing trade would be a plus, but we will train the right person! Service industry-related experience and knowledge of Service Titan would also be preferred. Are you dependable? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbal and written? Are you attentive to detail? Are you friendly and patient? If so, you may be perfect for this dispatch position!

ARE YOU READY TO JOIN OUR TEAM?

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