Customer Service & Dispatch Coordinator

Guildgaragegroup; Pearl City (HI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Holidays

Paid Time Off

Hands-on training

Job summary

Raynor Overhead Doors & Gates in Pearl City, HI is seeking a Customer Service & Dispatch Coordinator to support field technicians and deliver exceptional service to customers across Oahu. This role acts as the communication hub between customers, technicians, and operations, keeping jobs organized and on schedule.

You’ll coordinate technician schedules, answer calls with updates, and help create smooth customer experiences.

Qualifications

• Must have strong communication and organizational skills.
• Experience in customer service, scheduling, or dispatch preferred.
• Willing to train the right candidate.
• Home services experience helpful but not required.

Responsibilities

• Coordinate technician schedules and appointments.
• Answer customer calls and provide updates.
• Support dispatching and daily operations.
• Maintain accurate service records.
• Create positive customer experiences.

Skills

Communication skills

Multitasking

Team player

Customer service

Job description

Customer Service & Dispatch Coordinator

Raynor Overhead Doors & Gates - Pearl City, HI

$21/hour + Full Benefits + 401(k) Match | Monday-Friday | 6:30 AM - 3:00 PM | Pearl City, Oahu

Looking for a stable career with a local company that values teamwork, growth, and work-life balance?

Raynor Overhead Doors & Gates is seeking a Customer Service & Dispatch Coordinator to help support our field technicians and deliver exceptional service to customers across Oahu.

This is more than a typical customer service role - you’ll be the communication hub between customers, technicians, and operations, helping keep jobs organized, on schedule, and running smoothly.

Why people love this role:

• Consistent weekday schedule - no nights or weekends
• Full medical, dental, and vision benefits
• 401(k) with company match
• Paid holidays & PTO
• Friendly local team culture
• Career growth opportunities
• Hands-on training provided

What you’ll do:

• Coordinate technician schedules and appointments
• Answer customer calls and provide updates
• Support dispatching and daily operations
• Keep service records accurate and organized
• Help create smooth, positive customer experiences

What we’re looking for:

• Strong communication and organizational skills
• Ability to multitask and stay calm under pressure
• Positive attitude and team-first mindset
• Customer service, scheduling, or dispatch experience preferred
• Experience in home services is helpful but not required - we’ll train the right person.

Ideal candidates are dependable, organized, and enjoy helping both customers and teammates succeed.

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Raynor Overhead Doors and Gates may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range: $21 - $21 USD