Customer Service/Dispatch

Design Shutters Inc; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic home improvement company in Houston, TX, is seeking a Customer Service & Dispatch Coordinator. This entry-level, full-time role involves managing customer interactions, scheduling measures and installations, and ensuring smooth administrative processes. Ideal candidates should possess strong organizational and communication skills and thrive in fast-paced environments. Previous office experience and proficiency in MS Office Suite are preferred. Join us to help deliver exceptional service every day!

Qualifications

• Strong organizational skills and excellent follow-through.
• Ability to thrive in a fast-paced environment.
• Excellent verbal and written communication skills.
• Previous experience in an office environment.

Responsibilities

• Be the primary point of contact for customers.
• Schedule shutter measures and installations.
• Manage related paperwork and create job folders.
• Review contracts and maintain accuracy.
• Document job progress in shutter software.

Skills

Organizational skills

Communication skills

Proficiency in MS Office Suite

Ability to thrive in a fast-paced environment

Job description

We’re hiring a Customer Service & Dispatch Coordinator in Houston, TX! If you thrive in a fast-paced environment, love keeping things running smoothly, and have strong communication skills, this is your chance to join a dynamic team.

About the Role

Are you highly organized, proactive, and great at multitasking? Join our team as a Customer Service & Dispatch Coordinator! In this role, you’ll be part of the hub of our operations—managing customer interactions, scheduling shutter measures and installations, and ensuring smooth administrative processes.

What You’ll Do

• Be the primary point of contact for customers, handling questions and concerns professionally.
• Schedule shutter measures and installations, and manage related paperwork.
• Create jobs in our shutter software and set up job folders for each request.
• Review contracts and supporting documents for accuracy and proper filing.
• Document job progress in our shutter software throughout the day.
• Input production data daily and maintain spreadsheets for reporting.

What We’re Looking For

• Strong organizational skills, excellent follow-through, and ability to thrive in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in MS Office Suite and solid computer skills.
• Familiarity with creating spreadsheets and operating standard office equipment.
• Previous experience in an office environment.

Preferred: Knowledge of the San Antonio/Austin area is a plus.

Apply Today

📌 Apply today and help us deliver exceptional service every day!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Accounting