Dispatcher

Same Day Water Heaters, LLC; Dallas (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision

Overtime opportunities

Bi-weekly pay

Job summary

Same Day Water Heaters, LLC in Dallas seeks a Dispatcher to coordinate service installations and provide top-tier support to customers and field teams. You will be the key link between our call center, customers, and technicians, ensuring schedules run tight and communications are clear.

The role involves handling installation orders, coordinating with subcontractors, and prioritizing jobs by urgency, with weekend availability and willingness to cover varied shifts.

Qualifications

• High school diploma or equivalent required.
• Strong communication and organization skills.
• Ability to multitask and manage time effectively.
• Proficient with basic computer use.
• Willing to work weekends and varied shifts.

Responsibilities

• Receive and dispatch service installation orders.
• Coordinate with field teams, technicians, and subcontractors.
• Resolve customer inquiries and escalated issues.
• Schedule and prioritize jobs based on urgency, skills, and location.
• Maintain logs, records, and communications.
• Support smooth operations and handle multiple tasks.

Skills

Excellent communicator

Multitasking

Time management

Calm under pressure

Data entry

Flexible schedule

Overtime willingness

Weekend availability

Education

High School diploma or equivalent

Job description

Join a fast-growing team where customer service, teamwork, and fun come first!

We’re expanding our Dallas team and looking for a Dispatcher to help coordinate service installations and provide top-tier support to customers and field teams. You'll serve as a key point of contact between our call center, customers, and technicians, while helping keep schedules tight, communication clear, and service seamless.

What You’ll Do

• Receive and dispatch service installation orders
• Coordinate with field teams, technicians, and subcontractors
• Resolve customer inquiries and escalated issues
• Schedule and prioritize jobs based on urgency, skills, and location
• Maintain accurate logs, records, and communications
• Support smooth operations and handle multiple tasks efficiently

What We’re Looking For

• Availability to work weekends, the schedule will be Saturday-Wednesday 9am-6pm
• Excellent communicator (oral and written)
• Strong multitasking and time management skills
• Calm under pressure with sound decision-making abilities
• Proficient in basic computer use and data entry
• High School diploma or equivalent
• Flexibility to cover varying shift times is essential to meet operational needs.
• Ability to work overtime as needed

Why Join Us?

• Starting hourly pay $19.00
• Bi-weekly pay + overtime opportunities
• Paid Time Off (PTO)
• Benefits- Medical, Dental, Vision, Life Insurance
• Advancement opportunities
• Casual dress & comfortable office environment
• Discretionary bonuses & incentives

We’re a small, tight-knit company that believes in working hard and making it fun. If you’re flexible, reliable, and thrive in a fast-paced environment, we’d love to hear from you!