Customer Service Desk

Chicago Athletic Clubs; Chicago (IL); Presencial; USD 17 000 - 25 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Free All Access Membership

Discounted guest membership

Resumo da oferta

Chicago Athletic Clubs is seeking a friendly front desk associate for a part-time role at our Chicago location. You will welcome new and returning members, answer questions, and guide them through the joining process while coordinating with on-site teams.

Responsibilities include greeting members, staying informed about club programming, updating member information in our system, and ensuring a positive, efficient check-in experience for all guests and members.

Qualificações

• Quick learner able to adapt to new programs and events in the club.
• Ability to jump between computer related tasks and people-centered interactions.
• Strong interpersonal and communication skills.

Responsabilidades

• Establish a welcoming environment in person and on the phone as part of the joining process.
• Greet members and guests to ensure a positive visit and assist with information as needed.
• Stay up to date on club programming and guidelines.
• Act as liaison between members and departments such as Membership, Personal Training, and Group Fitness.
• Manage flow of members and guests entering the club.
• Enforce club guidelines politely and effectively.
• Update member information in the club software.
• Think quickly and adapt to different personalities and situations.

Conhecimentos

Customer service

Multitasking

Communication skills

Problem solving

Formação académica

High School Diploma or GED

Some college

Two-year degree

Descrição da oferta de emprego

Chicago Athletic Clubs iswhere Chicago works out. We know that it is a special type of person and personality that loves Chicago. Strong, resilient, determined, fun. We take pride in our city and being a part of it. Our staff and our members represent the full spectrum of the diversity of Chicago. Each individual club has it's own personality reflective of the members that make it up, so it really becomes a genuine home away from home. And on top of all of that, we are a state of the art health club with full amenities and your well being as our top priority.

This is a part time position-

Job Responsibilities

• Establishing a warm welcoming environment in person and on the phone as the first step in the joining process for new members.
• Strive to make each member's visit the best part of their day by greeting all members entering and exiting the club in addition tobeing attentive and helpful.
• Staying up to date on all club programming and guidelines.
• Being a liaison between members and departments such as Membership, Personal Training, and Group Fitness (to name a few.)
• Manage the flow of all members and guest enteringthe club.
• Proactive in enforcing club guidelines in a polite and approachable manner.
• Update member account information recorded in the appropriate software.
• Able to think on your feet and be flexible with different types of personalities or situations.

Job Requirements

• Quick learner with the ability to adapt to new programs and events in the club.
• Ability to jumpbetween computer related tasks and people centered interactions.
• High School Diploma or GED required.
• Some college or college degree or two year degree preferred.
• Must be able to lift 15 pounds and stand for extended periods of time.
• Free All Access Membership to Chicago Athletic Clubs for you and discounted membership for afriend of choice.
• Employee discounts on services and products.