Customer Service Delivery Driver

Kroger Family of Companies; Dallas (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Kroger Family of Companies is seeking a courteous Delivery Driver in Dallas, TX to deliver customer orders and act as a brand ambassador. You will drive a company vehicle, ensure on-time delivery, and maintain safety and professional communication with customers.

You will follow Kroger’s driving standards, monitor temperatures for food safety, complete pre-trip inspections, and use handheld devices for routing and customer updates. Must be 21+, with a valid license.

Qualifications

• Valid driver's license and clean driving record.
• Excellent customer service and communication skills.
• Must be able to lift up to 50 lbs.
• Must be at least 21 years old.
• Ability to operate a delivery van and handheld tablet device.

Responsibilities

• Provide excellent customer service while delivering orders to customers.
• Act as a brand ambassador discussing Kroger’s Seamless Experience and delivery process.
• Drive vehicle safely and in accordance with Kroger's driving standards.
• Ensure orders are delivered on time and in good condition; resolve issues.
• Maintain customer communication while en route; inform about changes or issues.

Skills

Customer service

Communication

Safe driving

Tablets

Lift 50 lbs

Age 21+

Education

High School Diploma or GED

Tools

Handheld tablet

Job description

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger’s driving standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Provide excellent customer service while delivering orders to the customer

• Act as a brand ambassador when discussing Kroger’s Seamless Experience and delivery process with customers

• Ensure a high degree of professionalism and personal presentation when interacting with customers

• Drive a company vehicle safely and in accordance to Kroger's driving standards

• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur

• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards

• Control and maintain an accurate record of customer deliveries

• Assist fellow drivers that may encounter difficulties while out delivering

• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations

• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor

• Complete pre-inspections check of company vehicle before use and report any defects to supervisor

• Operate company provided technology devices for mapping and customer interaction

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

• Valid drivers license

• Excellent communication and customer service skills

• Must annually pass a DOT regulated medical exam

• Must have a good driving record

• Ability to operate a delivery van and handheld tablet device

• Must be able to lift up to 50 lbs. with or without reasonable accommodation

• Must be at least 21 years old

• May require chauffers license in some states

Desired Previous Job Experience/Education:

• High School Diploma or GED

• Any customer service experience

• Any deliver driver experience