Customer Service Delivery Driver (Part Time)

Kroger; Romulus (MI); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Kroger is seeking a delivery driver to provide top-notch customer service while delivering orders to customers at their homes. You will operate a company vehicle, adhere to driving standards, and serve as a Kroger brand ambassador during interactions about the Seamless Experience and delivery process.

Responsibilities include on-time delivery, maintaining professional appearance, noting temperatures for food safety, and reporting any issues to supervision.

Qualifications

• Valid driver's license.
• Must have a Chauffer License.
• Excellent communication and customer service skills.
• Must be able to maintain a good driving record.
• Ability to operate a delivery van and handheld tablet.

Responsabilités

• Provide excellent customer service while delivering orders to the customer.
• Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers.
• Drive a company vehicle safely and in accordance with Kroger's driving standards.
• Ensure orders are delivered on time and in good condition, resolving issues as needed.
• Maintain customer communication while en route and monitor temperatures for food safety.
• Handle product safely and report any breakages or contamination to a supervisor.
• Complete pre-inspections of the company vehicle and report defects.
• Operate company-provided technology for maps and customer interaction.

Connaissances

Driver's license

Chauffer license

Customer service

Clean driving record

Operate tablet device

Description du poste

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Provide excellent customer service while delivering orders to the customer
• Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers
• Ensure a high degree of professionalism and personal presentation when interacting with customers
• Drive a company vehicle safely and in accordance to Kroger's driving standards
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
• Control and maintain an accurate record of customer deliveries
• Assist fellow drivers that may encounter difficulties while out delivering
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
• Complete pre-inspections check of company vehicle before use and report any defects to supervisor
• Operate company provided technology devices for mapping and customer interaction
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Requirements

• Valid driver's license
• Must have Chauffer License
• Excellent communication and customer service skills
• Must have a good driving record
• Ability to operate a delivery van and handheld tablet device
• Must be able to lift up to 50 lbs. with or without reasonable accommodation
• Must be at least 21 years old
• Must annually pass a DOT regulated medical exam

We continuously accept applications for roles like the one posted. Our team regularly reviews submissions and will contact applicants should a position become available that aligns with the applicant's qualifications and our organizational priorities.