Customer Service (Debit Card) M-F - Part Time Days

Five Star Call Centers; New York (NY); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking individuals who thrive on helping others. In this role, you will engage with customers, addressing inquiries related to debit card incentives and orders. Your ability to communicate effectively and listen actively will be key to providing exceptional service. This part-time position offers flexible shifts and the opportunity to work from your own dedicated workspace. Join a team that values professionalism and customer satisfaction, and make a meaningful impact in every call you handle.

Qualifications

• 1 year customer service or support experience preferred.
• Ability to work independently and manage calls efficiently.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Identify customers' needs and provide solutions.
• Remain positive and professional in all interactions.

Skills

Customer service experience

Call center experience

Basic computer skills

Typing speed (35 wpm)

Strong verbal communication

Active listening

Education

High school diploma or equivalent

Tools

Computer

USB headset

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.

Qualifications

• Previous1 year customer service or customer support experience preferred
• Previous 1 year call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Type 35words per minute accurately
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 6:00am-6:00 pm (MST) ; Work Days - Mon-Fri
• Paid Training - typically 3 days in length from 7:00am-4:00pm(MST)
• Status - Part Time Regular (24 hours weekly)
• Must work Monday's and the first and last business day of the month

Bring Your Own Device (BYOD)- This position requires you to provide your own equipment and workspace.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
• USB headset
• • Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click her for the BYOD policy for full detailed list of requirements

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ