Customer Service (Debit Card) M-F - Part Time Days

Freddie Mac; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company is seeking customer service representatives to assist clients with inquiries regarding debit card incentives and orders. The role involves managing inbound calls, providing solutions, and upselling products. Candidates should have strong communication skills and a customer-focused attitude.

Benefits

Paid training

Shift differential for nights & weekends

Qualifications

• 1 year customer service or support experience preferred.
• Type 35 words per minute accurately.

Responsibilities

• Manage large volumes of inbound calls promptly.
• Identify customer needs and provide solutions.
• Maintain a positive and professional demeanor.

Skills

Customer Service

Communication

Active Listening

Quick Learner

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This project involves assisting clients with inquiries on debit card incentives, orders, and balances.

Qualifications

• Previous 1 year customer service or support experience preferred
• Previous 1 year call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check will be required in accordance with applicable laws

Responsibilities

• Manage large volumes of inbound calls promptly
• Follow communication scripts when handling different topics
• Identify customer needs, clarify information, research, and provide solutions or alternatives
• Access company and client resources to handle calls accurately
• Seize opportunities to upsell products when appropriate
• Switch between tasks efficiently without loss of composure
• Be punctual and maintain attendance at scheduled times
• Maintain a positive and professional demeanor in all interactions
• Be flexible to cross-train as needed

Pay & Benefits

• Starting pay: $14/hour plus shift differential ($1/hr for nights & weekends)
• Work hours: Shifts between 7:00 am - 7:00 pm CST; Monday-Friday
• Paid training: Approximately 3 days, 8:00 am - 5:00 pm CST
• Part-time regular status (24 hours weekly)
• Must work Mondays and the first and last business day of each month

Equipment & Software Requirements

This position requires you to provide your own device and workspace, with verified internet service and a dedicated work area.

• Processor: Intel Core i5 5200 Series or higher
• Memory: 8GB on Windows 8.1 / 10 64-bit
• Screen Resolution: 1280x768 or higher; 1 monitor required (dual monitors preferred)
• USB headset
• Compatible devices exclude Chromebooks, netbooks, tablets; a laptop or desktop is required
• Up-to-date antivirus software and enabled firewall, with recent scans