Customer Service (Debit Card) M-F - Part Time Days

Five Star Call Centers; Pennsylvania; Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated individuals who thrive on helping others. This role involves assisting customers with inquiries about debit card incentives, orders, and balances. You will manage inbound calls while delivering high-quality service. Ideal candidates will have strong communication skills, a knack for problem-solving, and the ability to work independently. With flexible part-time hours and a supportive training environment, this position offers a unique opportunity to make a difference while enjoying a rewarding career in customer service.

Qualifications

• 1 year customer service or support experience preferred.
• Strong phone and verbal communication skills required.

Responsibilities

• Manage large amounts of inbound calls efficiently.
• Identify customers' needs and provide solutions.
• Follow communication scripts for various topics.

Skills

Customer service experience

Call center experience

Basic computer skills

Strong communication skills

Active listening

Typing speed (35 WPM)

Ability to work independently

Education

High school diploma or equivalent

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.

Qualifications

• Previous1 year customer service or customer support experience preferred
• Previous 1 year call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Type 35words per minute accurately
• Strong phone and verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 8:00am-8:00 pm (EST) ; Work Days - Mon-Fri
• Paid Training - typically 3 days in length from 9:00am-6:00pm(EST)
• Status - Part Time Regular (24 hours weekly)
• Must work Monday's and the first and last business day of the month

Bring Your Own Device (BYOD)- This position requires you to provide your own equipment and workspace.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
• USB headset
• • Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click her for the BYOD policy for full detailed list of requirements

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ