Customer Service & Data Entry Specialist

RI Council 94; Pawtucket, Northern (RI, KY); Hybrid; USD 47,000 - 51,000; Full time

Job summary

The Department of Human Services in Rhode Island seeks a Customer Service Aide to greet, register, and assist customers in the eligibility system. The role emphasizes data verification, digitizing documents, and filing to ensure accurate case records.

You will support reception, direct customers to staff, and help with forms, scanning, and mail handling. The position requires basic computer skills, attention to detail, and the ability to work independently within prescribed procedures.

Qualifications

• High school diploma or GED required.
• Attention to detail and ability to follow procedures.
• Proficiency with Microsoft Word and Excel expected.

Responsibilities

• Greet and register customers in the eligibility system.
• Verify or update non-financial data in customer records.
• Produce, file, and index digital copies of documents.

Skills

Office practices

Attention to detail

Independent work

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Job description

The Department of Human Services in Rhode Island seeks a Customer Service Aide to greet, register, and assist customers in the eligibility system. The role emphasizes data verification, digitizing documents, and filing to ensure accurate case records.

You will support reception, direct customers to staff, and help with forms, scanning, and mail handling. The position requires basic computer skills, attention to detail, and the ability to work independently within prescribed procedures.