SUPERVISING CLERK (DHS)

RI Council 94; Rhode Island; On-site; USD 49,000 - 53,000; Full time

Job summary

The Rhode Island Department of Human Services seeks a Supervising Clerk to lead clerical staff and manage customer service tasks in a state office.

Responsibilities include registering customers, handling data, processing fiscal records, and preparing reports, with a 35-hour work week, Monday through Friday, 8:30am-4:00pm.

Qualifications

• Knowledge of office practices, arithmetic and business English.
• Ability to plan, supervise and review clerical work.
• Ability to maintain complex records and prepare reports.
• Basic computer skills; Word and Excel knowledge.
• Ability to communicate orally and in writing.

Responsibilities

• Supervise clerical staff and assign tasks.
• Greet and register customers into the eligibility system.
• Process requisitions, vouchers, claims and payroll records.
• Maintain office records; scan and file documents.
• Proofread and compile routine clerical data and statistics.
• Answer phones and perform receptionist duties.
• Process incoming/outgoing mail and bulk mail.

Skills

Office practices

Arithmetic

Business English

Supervisory skills

Record keeping

Policies & procedures

Oral & written reports

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Job description

## SUPERVISING CLERK (DHS)Apply: Shepard Building: Statewide: Full time: Posted 2 Days Ago: End Date: September 28, 2026 (7 days left to apply): JR103851# **Department**Department of Human Services# **Division**Clerical/Administrative Support/Data Entry# **Salary**$48,771.00 - $53,059.00# **Job Profile**JC-02434503-19 - Supervising Clerk (DHS) (Council 94 Local 2882 OHHS, DHS)# **Scheduled Work Days & Work Hours**Monday - Friday; 8:30am - 4:00pm35 Hours - Standard# **Job Requisition Number**JR103851 SUPERVISING CLERK (DHS) (Open)# **Pay Grade**C00315 A# **Classification**Supervising Clerk (DHS)# **Class Definition****GENERAL STATEMENT OF DUTIES****:** Within the Department of Human Services (DHS), to be responsible for the work of subordinates in an office, or to supervise the work of a subdivision of a centralized office unit engaged in performing a variety of customer service and clerical duties, to participate in the performance of such tasks; and to do related work as required.**SUPERVISION RECEIVED****:** Works under the general supervision of a superior in accordance with established policies and procedures; instructions usually are given only at the beginning of assignments involving a new type of work; work is generally in final form when completed and is subject to, but does not always receive, review of superiors.**SUPERVISION EXERCISED****:** Supervises and reviews the work of clerical workers, assigning tasks and reviewing work performed for conformance to procedures and instructions.**ILLUSTRATIVE EXAMPLES OF WORK PERFORMED**:Within the Department of Human Services (DHS), to be responsible for the work of subordinates in an office, or to supervise the work of a subdivision of a centralized office unit engaged in performing a variety of customer service and clerical duties, to participate in the performance of such tasks.In accordance with established procedures, to supervise and participate in the work performed by staff engaged in performing a variety of customer service and clerical duties including but not limited to: greeting and registering customers into the eligibility system; verify and/or change non-financial data collection information, producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies.To prepare, verify and process requisitions, vouchers, claims and other records, forms or reports of a clerical nature related to fiscal activities, processing time, leave, travel, appointment, payroll or other personnel and related records, forms, or reports. To prepare, verify, process and maintain other varied and important office records and reports.indexing and filing records, scanned documents, forms, reports, etc. To proofread: assemble, compile, verify and analyze routine statistical clerical data, including the preparation of tables and charts prescribed by a superior. To performing data to be used for mechanical tabulation. To make telephone calls; perform receptionist duties such as receive visitors, provide information of a routine or non-technical nature, and/or refer to proper persons for requested information. To process incoming and outgoing mail, document scanning, etc. To supervise the processing of bulk mail. To supervise and review the work of a subdivision of a centralized office unit engaged in performing a variety of customer services and clerical duties. To do related work as required.**REQUIRED QUALIFICATIONS FOR APPOINTMENT:****KNOWLEDGES, SKILLS AND CAPACITIES**: A working knowledge of office practices, commercial arithmetic and business English; the ability to make moderately complex arithmetical computations and tabulations accurately and with reasonable speed; the ability to plan, supervise and review the work of clerical staff; the ability to keep complex records and to prepare periodic reports from such records; the ability to interpret and apply departmental policies and procedures relating to work assignments; the ability to prepare clear and concise oral and written reports; the ability to establish and maintain effective working relationships with other employees and the public; basic computer skills and working knowledge of Microsoft Word and Excel are required to perform the duties; and related capacities and abilities.**EDUCATION AND EXPERIENCE**:**Education**: Graduation from high school or high school equivalency (GED); and**Experience**: Employment in a position involving the exercise of independent judgement in the performance of varied clerical work of a difficult nature.**Or**, any combination of education and experience that shall be substantially equivalent to the above education and experience.# **Supplemental Information**The individual hired to fill this position is being hired into an E-Verify site which contains Federal tax Information (FTI), as defined in IRS Publication 1075. Although the individual may not have direct access to FTI, the individual is required to have their employment eligibility validated through E-Verify. https://www.e-verify.gov/sites/default/files/everify/posters/IER\\_RighttoWorkPoster.pdf https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\\_Participation\\_Poster\\_ES.pdf# **Benefits**For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.