Customer Service & Data-Entry Specialist

Madix, Inc; Alabama; In loco; USD 18.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401k

Paid Holidays

Vacation Time

Educational Assistance

Employee Assistance Program

Onsite Clinic

Descrizione del lavoro

Madix, Inc. in Goodwater, AL is seeking a Customer Service Clerk to handle orders, cancellations, and inquiries with a strong focus on customer satisfaction. You'll use CRM/SAP to access information and maintain accurate records while building professional relationships.

Ideal candidates have 2–4 years in customer service, excellent communication, and the ability to multi-task in a fast-paced environment. This is a full-time on-site role with benefits and standard hours.

Competenze

• High school diploma or equivalent required.
• 2–4 years customer service experience preferred.
• Strong written and verbal communication skills.

Mansioni

• Confer with customers by telephone to take orders or cancel accounts.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate information using appropriate tools and processes.
• Handle complaints and follow up to ensure resolution.
• Enter new customer information into the system and route calls appropriately.

Conoscenze

Verbal communication

Written communication

Problem solving

Organizational skills

Attention to detail

Teamwork

Adaptability

Multitasking

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

CRM

SAP

Excel

Descrizione del lavoro

Madix, Inc. in Goodwater, AL is seeking a Customer Service Clerk to handle orders, cancellations, and inquiries with a strong focus on customer satisfaction. You'll use CRM/SAP to access information and maintain accurate records while building professional relationships.

Ideal candidates have 2–4 years in customer service, excellent communication, and the ability to multi-task in a fast-paced environment. This is a full-time on-site role with benefits and standard hours.