Customer Service Clerk

Madix, Inc; Alabama; In loco; USD 18.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401k

Paid Holidays

Vacation Time

Educational Assistance

Employee Assistance Program

Onsite Clinic

Descrizione del lavoro

Madix, Inc. in Goodwater, AL is seeking a Customer Service Clerk to handle orders, cancellations, and inquiries with a strong focus on customer satisfaction. You'll use CRM/SAP to access information and maintain accurate records while building professional relationships.

Ideal candidates have 2–4 years in customer service, excellent communication, and the ability to multi-task in a fast-paced environment. This is a full-time on-site role with benefits and standard hours.

Competenze

• High school diploma or equivalent required.
• 2–4 years customer service experience preferred.
• Strong written and verbal communication skills.

Mansioni

• Confer with customers by telephone to take orders or cancel accounts.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate information using appropriate tools and processes.
• Handle complaints and follow up to ensure resolution.
• Enter new customer information into the system and route calls appropriately.

Conoscenze

Verbal communication

Written communication

Problem solving

Organizational skills

Attention to detail

Teamwork

Adaptability

Multitasking

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

CRM

SAP

Excel

Descrizione del lavoro

Customer Service ClerkWe use cookies to make the safest and most effective website possible.# Careers at Madix## Customer Service ClerkApply: Goodwater, AL: Full time: Posted Today: JR103853It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.***Essential Functions**Confer with customers by telephone in order to provide information about products to take orders or cancel accounts. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow up customer calls where necessary. Enter new customer information into system. Identify and escalate priority issues. Route calls to appropriate resource.**Job Knowledge, Skills & Abilities**Excellent verbal and written communication skills. Problem analysis and problem solving. Organizational skills. Attention to detail. Judgment. Adaptability. Teamwork. Stress tolerance. Customer orientation and ability to adapt/respond to different types of characters. Ability to multi-task, prioritize, and manage time effectively.**Customer Service Levels*** **Level 1** = Basic Microsoft office, CRM, SAP & data entry skills along with heavy administration needs* **Level 2** = Level 1 plus, Intermediate Microsoft office skills, Customer facing, Quoting smaller store takeoffs* **Level 3** = Level 1-2 plus, Quoting medium size store take offs, downloading/exporting SAP data to Excel spreadsheets for data entry or reporting, and more complex needs* **Level 4** = Levels 1-3 plus, Quoting larger size takeoffs (retail/grocery/military), reporting and review contracts. Heavily involved in Conference /Team Calls with the customer, TSM and RM.**Education and Experience**High school diploma or equivalency certificate. Two to four years customer service related work experience.**Work Environment**Generally 8 hour days, 5 days a week, indoors in a controlled environment. Occasional overtime required when necessary.**Other Duties**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.*Madix Inc. is an equal opportunity employer.*Benefit Details* Group Health Insurance* Company Paid Group Term Life* Dental, Vision, Short Term Disability, Long Term Disability, and Critical Care* 401k – Eligible day one of employment (Contributions can be from 1% to 50% of salary. Company match of up to 4% quarterly based on safe harbor election)* Holidays – 9 per year (Eligible after 30 days of employment)* Vacation time* Educational Assistance* Employee Assistance Program* Onsite Clinic – Free medical visits* Safety and Attendance incentives* Employee Appreciation Days*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*