Customer Service - Customer Associate (Must be 21 or older)

Aafes; Fort Irwin (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible scheduling

Medical, dental, life and disability保险

401K / pension plan

Job summary

The Army & Air Force Exchange Service (the Exchange) is seeking a Customer Experience Associate – Customer Service Expert at Fort Irwin, CA. You will greet customers, handle transactions, and assist with refunds and exchanges to ensure a frictionless shopping experience.

We offer flexible scheduling, comprehensive benefits, and opportunities for development; you will be expected to stay calm under pressure, cross-train as needed, and maintain a friendly, helpful attitude toward customers and

Qualifications

• High school diploma or equivalent required.
• Ability to stay calm when customers are stressed or upset.
• Able to think quickly to answer customer questions.

Responsibilities

• Greet customers with eye contact and a welcoming manner.
• Acknowledge waiting customers and manage lanes efficiently.
• Process transactions accurately and offer appropriate product guidance.
• Assist customers with returns and exchanges smoothly and courteously.

Skills

Learn adaptability

Calm under pressure

Quick thinking

Education

High school diploma or equivalent

Tools

Cash handling

Job description

As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.

• We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates.
• You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to stay calm when customers are stressed or upset
• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred
• Required: Access to the military installation (Real ID*, Passport, Military ID, CAC, Etc.)

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

• Must be 21 or older due to selling of alcohol.
• Must be available to work weekdays, nights, weekends and holidays.
• Schedule to be discussed during interview process.
• Expected shifts will be during the hours of 0800-1930

• Federal agencies will not accept a driver’s license or identification card for official purposes from any individual unless such license or card is a REAL ID – compliant driver’s license or identification card issued by a state.