Customer Service (CS) Agent in Ocean Import CS team (Temporary)

Pasona N A, Inc.; Wood Dale (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

Pasona N A, Inc. is seeking a Customer Service Agent to support Ocean Import operations in Wood Dale, IL.

The role focuses on coordinating shipment information, delivery schedules, documentation, and system updates while maintaining clear communication with customers and overseas offices. The ideal candidate will have professional English communication skills, basic MS Office proficiency, and strong attention to detail.

Qualifications

• Proficient English verbal and written communication.
• Accurate typing and data-entry skills.
• Ability to communicate professionally by email and phone.

Responsibilities

• Communicate with overseas offices and agents to obtain shipment information.
• Provide customers with shipment status and delivery schedule updates.
• Coordinate with truckers, ocean carriers, warehouses, and other vendors.
• Create delivery orders and support shipment dispatch.
• Review shipping documentation for accuracy and completeness.
• Enter and maintain shipment information in internal systems.
• Prepare completed shipments for billing processes.
• Provide general administrative support to the Ocean Import Customer Service team.
• Attend customer service team meetings.

Skills

English communication

Data entry

Professional communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Customer Service Agent – Ocean Import

Location: Wood Dale, IL

Compensation: $20 ~ $21/hr

Hours: Monday–Friday, 8:00 AM–5:00 PM; some flexibility may be available

Employment Type: Temporary, Full-time, Onsite

Start Date: As soon as possible; negotiable

Applications will only be considered from candidates who meet the listed job-related qualifications. Please review thoroughly before submitting your application.

Company Overview

A global logistics and freight forwarding organization is seeking a temporary Customer Service Agent to support its Ocean Import team.

Position Summary

The Customer Service Agent supports ocean import operations by coordinating shipment information, delivery schedules, documentation, system updates, and communication with customers, overseas offices, carriers, truckers, warehouses, and other logistics partners.

Key Responsibilities

• Communicate with overseas offices and agents to obtain shipment information.
• Provide customers with shipment status and delivery schedule updates.
• Coordinate with truckers, ocean carriers, warehouses, and other vendors.
• Create delivery orders and support shipment dispatch.
• Review shipping documentation for accuracy and completeness.
• Enter and maintain shipment information in internal systems.
• Prepare completed shipments for subsequent billing processes.
• Provide general administrative support to the Ocean Import Customer Service team.
• Participate in customer service team meetings.

Qualifications

Required:

• Professional verbal and written English communication skills.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Accurate typing and data-entry skills.
• Ability to communicate professionally by email and phone.
• Strong attention to detail and organizational skills.

Preferred:

• Previous customer service, logistics, freight forwarding, or administrative experience.

Other Details

• Temporary assignment supporting an Ocean Import Customer Service team.
• Work schedule and start date may be discussed based on business needs.

This role may include additional responsibilities as needed based on business needs.