Customer Service Counter Sales Associate II

Staff Perm; Bedford Park (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Staff Perm is seeking a Customer Service Counter Sales Associate II in Bedford Park, IL. This seasonal role with the right to hire involves assisting customers in-store and by phone, lookup up parts, processing orders, and supporting shipping/receiving activities.

The position requires a high school diploma or GED, counter sales experience, and basic computer skills. Forklift skills are a plus; lifting up to 50 lbs and HVAC knowledge are beneficial. Background check and drug screening applies.

Qualifications

• High school diploma or GED completed.
• Experience in counter sales and customer service.
• Computer proficiency for parts lookup and order management.
• Shipping and receiving experience noted as beneficial.
• Forklift skills preferred but not required.
• Strong verbal and written communication abilities.
• Proficient with Microsoft applications and basic data entry.
• General HVAC knowledge is advantageous.
• Ability to lift up to 50 lbs.

Responsibilities

• Answer phone calls and assist customers with parts lookup and order processing.
• Evaluate customer needs and recommend products under supervision.
• Maintain stocking of Lennox-branded and HVAC-related products and supplies.
• Assist with unloading deliveries and shipping/receiving tasks.
• Communicate product features, benefits, and warranty policies clearly to customers.
• Adhere to safety, health, security, and environmental standards.

Skills

Counter sales

Customer service

Microsoft Office

HVAC knowledge

Forklift (preferred)

Communication skills

Data entry

Lifting up to 50 lbs

Education

High school diploma or GED

Tools

Order management software

Parts lookup systems

Inventory software

Job description

Become a vital part of a top HVAC manufacturing organization as a Customer Service Counter Sales Associate II, where your communication and customer support skills will shine.

In this customer-focused role, you will assist customers both in-store and by phone, look up parts, manage orders, and support shipping and receiving activities. You will help maintain proper inventory and ensure customers receive accurate product information and service.

Job Details

• LOCATION: Bedford Park, IL 60638
• POSITION: Seasonal with Right to Hire
• PAY RATE: 20.00hr
• HOURS: 6:00am to 3:00pm

Responsibilities

• Answer phone calls and assist customers with parts lookup and order processing.
• Evaluate customer needs and recommend products and services under direct supervision.
• Maintain proper stocking of Lennox-branded and other HVAC-related products and supplies.
• Assist with unloading deliveries and shipping/receiving tasks.
• Communicate product features, benefits, and warranty policies clearly to customers.
• Adhere to all safety, health, security, and environmental standards.

Required Qualifications

• High school diploma or GED.
• Experience in counter sales.
• Computer proficiency for parts lookup and order management.
• Shipping and receiving experience.
• Preferred forklift skills (used occasionally).
• Strong oral and written communication skills.
• Proficient in Microsoft applications.
• General HVAC knowledge.
• Ability to lift up to 50 lbs.

Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process. 7214 S State Hwy 78 Suite #1, Sachse, TX 75048

All offers of employment are contingent upon successful completion of a background check and drug screening based on local, state, and federal laws.

Minor offenses will not necessarily disqualify a candidate; all situations are reviewed by HR for compliance with local laws and hiring requirements.